Privacy Policy

Badman Enterprises Pty Ltd (ABN 44 605 366 498), trading as Dario Caravans and Repairs (“Dario”, “we”, “us”), is an Adelaide caravan dealer, workshop and parts store at 1 Pinn Street, St Marys SA 5042. This policy explains what personal information we collect, why, how we use and protect it, and how you can access it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Enquiries and bookings: your name, phone number, email address, the caravan or service you are asking about, and anything you write to us, whether by our website forms, phone, email, in person or through a Facebook or Instagram enquiry form.
• Parts orders: your name, delivery address, email, phone number and order details. Payments are processed by Stripe; we do not see or store your full card number.
• Sales, servicing and consignment: the details needed to sell, service, repair or consign a caravan, including registration and identification details, insurance claim references and finance application information you choose to give us.
• Website use: standard analytics such as pages visited, device and browser type, approximate location and how you reached the site, collected through cookies and similar technologies (see below).

Why we collect it

• To answer your enquiry, quote, book and carry out work, and supply and deliver parts.
• To process payments, finance and insurance repairs, and to meet our legal and warranty obligations.
• To tell you about stock, services and offers we think you will want, where you have asked to hear from us. You can opt out at any time using the link in any email or by contacting us.
• To understand how our website and advertising perform so we can improve them.

Who we share it with

We share personal information only where it is needed to do what you have asked us to do, or where the law requires it: our dealer management system, payment processor (Stripe), delivery carriers (Australia Post and couriers), finance and insurance providers you deal with through us, caravan manufacturers for warranty matters, and the service providers that host our website and email. We do not sell personal information.

Cookies, analytics and advertising

Our website uses Google Analytics to measure how it is used, and Google Ads and Meta (Facebook and Instagram) tools to measure our advertising and show relevant ads to people who have visited the site. These services use cookies and may collect your IP address, device identifiers and browsing activity on our site. You can control cookies in your browser settings, opt out of Google Analytics using Google's browser add-on, and manage ad preferences in your Google and Meta account settings. Information from Facebook or Instagram lead forms is used only to respond to your enquiry.

Storage and security

Your information is stored in our business systems and with the providers above, some of which hold data on servers outside Australia (including the United States). We take reasonable steps to protect it from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as the law requires.

Access, correction and deletion

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email info@dariocaravans.com.au or call (08) 8277 4388 and we will respond within 30 days.

Complaints

If you are unhappy with how we have handled your information, contact us first using the details above. If we do not resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The current version is always at dariocaravans.com.au/privacy-policy.